01
Call and assess
You call (979) 325-7976 and we ask the basics: what leaked, when, and how much water. We dispatch a crew, usually same-day for emergencies. On arrival we walk the room with a moisture meter and thermal imaging camera to map where the water actually went, including under baseboards and into adjacent rooms.
02
Extract the water
We run a truck-mounted water extraction unit or a portable unit for tight spaces and pull standing water out of the carpet and pad. A weighted extraction head presses down and sucks water up through the fibers. This step usually takes one to three hours depending on square footage and saturation.
03
Lift, treat and dry
If the pad is soaked, we pull it up so air can reach the subfloor, then apply an antimicrobial solution to the carpet backing and pad. We set air movers and a Phoenix or Dri-Eaz dehumidifier to pull moisture out of the air. This is where the real drying happens, and it runs for three to five days.
04
Monitor daily
We come back each day to check moisture readings with a hygrometer and infrared thermometer. If a room is drying slower than it should, we add equipment or adjust airflow. You get a daily update, not silence. We do not pull equipment until the carpet and pad read dry against a baseline.
05
Clean, sanitize and close out
Once dry, we do a final deep carpet cleaning to lift any residue the water left behind, sanitize the area, and put the room back together. If we pulled baseboards or pad, we reinstall or replace them. You get a written summary of what we did and the final moisture readings for your records.