Privacy Policy

When you contact us for water damage restoration, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about the water damage you're dealing with.

If you submit a form on our website, we collect whatever you type into that form. If you call us, we may keep a record of the conversation and your contact details.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, and the pages you view. We use this to understand how people find and use our site.

We use your information to respond to your request, schedule your service, and keep you updated on the work we're doing. If you call us about a burst pipe, we need your address to send a team.

We may also use your contact information to follow up after your restoration is complete, send you a receipt or invoice, or answer any questions you have about our work.

With your permission, we may send you occasional updates about our services or seasonal maintenance tips. You can opt out of those messages at any time.

Our website uses cookies - small text files stored on your device - to help the site work properly and to remember your preferences. For example, cookies help us keep the site secure and load pages faster.

We also use cookies to understand how visitors move through our site, which pages are popular, and where we can improve. You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well.

We use third-party analytics tools, like Google Analytics, to see how people find our website and what they're looking for. These tools collect anonymous data about your visit, such as the pages you view and how long you stay.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers only get the information they need to perform their specific job, and they're required to protect it.

We do not sell your personal information. Ever.

We may share your information with trusted partners who help us run our business - like scheduling software, payment processors, or insurance companies involved in your claim. We only share what's necessary, and we require those partners to keep your information confidential.

We may also disclose your information if we're required to by law, such as in response to a court order or to protect the safety of our team or others.

We keep your information only as long as we need it to provide our services, comply with legal requirements, and resolve any issues that come up after your job is done.

When we no longer need your information, we securely delete or destroy it. If you ask us to delete your information, we'll do so unless we're required to keep it for legal or accounting reasons.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. That includes using secure servers, encryption where appropriate, and limiting access to your information to employees who need it to do their jobs.

No method of transmission over the internet is 100% secure, but we work hard to keep your data safe. If we ever become aware of a data breach that affects you, we'll notify you as required by law.

You have the right to ask us what personal information we have about you, and to request a copy of it. You can also ask us to correct any inaccurate information or delete it, subject to certain legal exceptions.

If you've signed up for marketing messages, you can opt out at any time by clicking the unsubscribe link in our emails or calling us directly.

To exercise any of these rights, just contact us using the information at the bottom of this page. We'll respond as quickly as we can.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the new version on this page and update the effective date at the top.

We encourage you to review this page periodically so you stay informed about how we're protecting your information.