01
Call and Dispatch
You call (979) 325-7976 and describe what you're seeing. We ask the right questions up front, like whether the water is clean, gray, or sewage, and whether the power is still on in the affected area. A technician is dispatched with a fully stocked assessment kit, usually within 60 to 90 minutes for emergency calls in Bryan.
02
Source and Spread Mapping
We start at the source, whether that's a pipe burst under the sink, a roof leak staining the ceiling, or a slab leak pushing water up through the floor. From there we map the spread with a moisture meter and thermal imaging camera, checking adjacent rooms, the room below, and the wall cavities on both sides of the wet zone.
03
Moisture Readings and Documentation
Every reading gets logged with a hygrometer and infrared thermometer, plus photos of each affected material. We note the moisture content of drywall, hardwood flooring, baseboards, and insulation. This documentation becomes your insurance scope and the baseline we measure against during the dry-out.
04
Category and Class Determination
We classify the water loss by IICRC standards, from Category 1 clean water to Category 3 sewage backup, and by Class 1 through 4 based on how much of the structure is wet. That classification drives the equipment count, the drying method, and whether materials need to come out or can be saved.
05
Written Scope and Next Steps
Before we leave, you get a written scope: what's wet, what we recommend, how many air movers and dehumidifiers we'll set, and how many days the dry-out should take. If you approve, we can start drying the same visit. If you want to run it past your adjuster first, we've already documented everything they need.